Our hours are 8:00 AM – 4:30 PM, Monday through Thursday and 8:00 AM – 12:00 PM Friday.

Your specific provider may have additional availability outside these times.

No, we currently only offer virtual appointments through a secure platform.

We are in network with Aetna, BCBS, Cigna, Harvard Pilgrim, MGB, Optum, Tufts commercial plans, and United, however, since every insurance policy is different, you still need to contact your insurance and confirm you have mental health benefits, confirm that your mental health plan is in network with us, and if it is determined by your insurance for any reason that your services will not be covered, you will be responsible to pay the self-pay rate. Your mental health benefits could possibly be covered by a carve out insurance that we are not in network with. This information can be confirmed when you call.

To have forms completed you must be an existing patient, please upload the necessary documents to the patient portal and schedule a follow-up visit to discuss them with us. We cannot complete forms without a follow-up appointment.

If you are experiencing a crisis, call 911 immediately.
For urgent mental health support in the Boston metro area, you can contact the BEST Team (Boston Emergency Services Team) at 800-981-4357. Text ‘HOME’ to 741741 for a connection to a crisis counselor or call 988 to connect to the national Suicide and Crisis Lifeline.

We do not offer after-hours or weekend coverage. If you need immediate help outside of business hours, please seek local emergency services or visit the nearest emergency room. Your safety is the priority—don’t hesitate to seek a higher level of care.

When you book your first appointment, you will be invited to join our patient portal (Charm Health) to access our secure electronic health system. Through the portal, you can: message providers directly, complete necessary paperwork, schedule appointments, submit refill requests, update patient and payment information.

The Charm mPHR app is available for iphone and android users.

To protect your privacy, please only use the patient portal to send sensitive information, messaging—email and texting are not secure.

Please allow 48 business hours for responses. While we strive to reply as soon as possible, we appreciate your patience.

Log into your patient portal and submit a medication refill request.
Refill requests submitted Monday–Friday will be processed within 48 business hours.
Requests are reviewed during business hours only.

For all billing related questions please email our billing team at billing@luminapsychma.com