Our hours are 8:00 AM – 4:30 PM, Monday through Thursday and 8:00 AM – 12:00 PM Friday.

Your specific provider may have additional availability outside these times.

No, we currently only offer telehealth appointments through a secure platform.

To have forms completed, please upload the necessary documents to the patient portal and schedule a follow-up visit to discuss them with us. We cannot complete forms without a follow-up appointment. For additional information and fees, please refer to our policy for completion of PFMLA, disability and accommodation forms.

If you are experiencing a crisis, call 911 immediately.
For urgent mental health support in the Boston metro area, you can contact the BEST Team (Boston Emergency Services Team) at 800-981-4357. Text ‘HOME’ to 741741 for a connection to a crisis counselor or call 988 to connect to the national Suicide and Crisis Lifeline.

We do not offer after-hours or weekend coverage. If you need immediate help outside of business hours, please seek local emergency services or visit the nearest emergency room. Your safety is the priority—don’t hesitate to seek a higher level of care.

Please create a patient portal account to access our secure electronic health system. Through the portal, you can: message providers directly, complete necessary paperwork, schedule appointments, submit refill requests, update patient and payment information

For easier access, you can also download the Charm Connect app (available for Apple and Android) to securely message us.

To protect your privacy, please only use the patient portal or Charm Connect for messaging—email and texting are not secure.

Please allow 48 business hours for responses. While we strive to reply as soon as possible, we appreciate your patience.

Log into your patient portal and submit a medication refill request.
Refill requests submitted Monday–Friday will be processed within 48 business hours.
Requests are reviewed during business hours only.